Welcome to Pensil, brought to you by Rootpie Tech Pvt Ltd.
Pensil is a platform where users can create communities, establish paid groups, and invite users to purchase access. Our refund and cancellation policy is designed to be transparent and fair to all users.
Refund Policy
- Refund Eligibility: Refunds must be requested within 14 days of the initial subscription date or renewal.
- Full Refunds: Full refunds will be considered for technical issues that severely limit the platform's functionality, or if the service does not meet the promised features.
- No Refunds for Partial Use: We do not offer refunds for partial use of a subscription period.
- Accidental Purchases: Immediate reports of accidental purchases will be evaluated for potential refunds.
Cancellation Policy
- Cancellation Requests: You can cancel your subscription to Pensil at any time.
- End of Service After Cancellation: The service will continue until the end of the current billing cycle following cancellation.
- No Prorated Refunds: There are no prorated refunds for cancellations occurring mid-cycle.
How to Request a Refund or Cancel
- Contact Support: Send a refund or cancellation request to anil@pensil.in
- Provide Necessary Information: Include your account details and the reason for your request.
- Evaluation Process: Our team will assess your request in accordance with this policy.
- Notification of Outcome: You will be notified of the outcome within 7 business days.
Processing of Refunds
- Method of Refund: Refunds will be issued to the original payment method.
- Processing Time: It may take up to 10 business days for the refund to reflect in your account.
Modifications to the Policy
Rootpie Tech Pvt Ltd reserves the right to modify this refund and cancellation policy at any time. Regular reviews of this policy are recommended.
Contact Information
For further inquiries or assistance, please contact us at anil@pensil.in
